Last Updated: 11/24/2025
At Festive Finds Co., we want you to love every holiday item you receive. If something isn’t right, we’re here to help. Please review our refund and return guidelines below.
🎁 1. Eligibility for Returns
You may request a return within 30 days of receiving your order if the item meets the following conditions:
- Unused and in its original packaging
- In the same condition it arrived
- Not a final-sale or clearance item
- Not a personalized/custom product (unless damaged or incorrect)
Personalized items can only be returned if there is a manufacturing defect or an error on our part.
📦 2. How to Start a Return
To begin a return, please contact us at:
📧 support@festivefindsco.com
Include your order number, item name, and the reason for return.
Our team will respond within 1–2 business days with return instructions.
💰 3. Refunds
Once your return is received and inspected, we will notify you and issue a refund to your original payment method within 5–10 business days.
Please note:
- Shipping costs are non-refundable
- Refund amount excludes original shipping fees
- If the item is not returned in its original condition, a partial refund may apply
🔁 4. Exchanges
We accept exchanges on eligible products.
If you need a different item, size, or color, simply contact us and we’ll help arrange an exchange or recommend the best option.
🚚 5. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
Please include:
- Photos of the product
- Packaging photos (if damaged)
- Order number
We will replace the item or issue a refund at no cost to you.
🔄 6. Non-Returnable Items
The following cannot be returned:
- Personalized ornaments or custom products
- Clearance or final-sale items
- Gift cards
- Perishable/seasonal consumables (if applicable)
🎁 7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or credit card company
- If it still hasn’t arrived after 10 business days, contact us at support@festivefindsco.com
🎄 8. Contact Us
For questions about returns, refunds, or exchanges:
📧 support@festivefindsco.com
We’re here to make your holiday shopping smooth, simple, and joyful.